This Organization & Admin Portal Privacy Policy (the“Admin Privacy Policy”) explains how Eternal Applications, Inc. (“Eternal,”“we,” “us,” or “our”) collects, uses, and discloses information relating toorganizations and their authorized representatives (“Admins”) who access Eternal’s administrative portal (the “Admin Portal”). By accessing or using the Admin Portal, you consent to the practices described in this Admin Privacy Policy.
• Admin identity and contact details (name, email, phone)
• Organization information (organization name, address, business details)
• Account credentials and authentication information
• Branding assets and configuration data you upload or configure (logos, colors, domain settings)
• Communications with Eternal (support tickets, emails, meeting notes you submit)
• IP address, device and browser information
• Audit logs (logins, permissions changes, user management actions)
• Usage data (features used, timestamps, error logs)
• Security telemetry (risk signals, suspicious login indicators)
(a) provision and administer Organization access to the Admin Portal;
(b) authenticate users and enforce role-based permissions;
(c) provide customer support and respond to requests;
(d) monitor, prevent, and address security incidents, fraud, and abuse;
(e) maintain audit trails and administrative logs;
(f) improve and develop the Admin Portal and related services;
(g) create aggregate and de-identified analytics about usage patterns; and
(h) comply with legal obligations and enforce agreements.
We may disclose Admin inforation:
3.1 To Service Providers. To vendors that provide hosting,storage, analytics, security, communications, and support services. They are contractually restricted to use information only to provide services to us.
3.2 Within the Organization. Admin information and activity logs may be visible to other authorized Admins within the same Organization, depending on role permissions.
3.3 Legal and Safety. To comply with law or legal process,protect rights and safety, and investigate potential violations.
3.4 Business Transfers. In connection with corporate transactions (merger, acquisition, financing, sale of assets) subject to appropriate safeguards.
We retain Admin data and administrative logs as long as necessary for platform operations, security, compliance, dispute resolution,and enforcement. Audit logs may be retained for longer periods due to security and compliance needs.
We maintain reasonable safeguards to protect Admin information. Admins are responsible for maintaining the security of their credentials and using appropriate access controls within their Organization.
Admins may update certain account details through the Admin Portal. For support or deletion requests, contact info@eternalapplications.com. We may retain certain data as required or permitted by law and for legitimate business purposes (for example, security logs and audit trails).
We may update this Admin Privacy Policy from time to time.If changes are material, we will provide notice through the Admin Portal or by other reasonable means. Continued use constitutes acceptance.
If you have any questions or concerns about this Privacy Statement or our data practices, please contact us at info@eternalapplications.com.
