At Eternal Applications, we value our customers and strive to provide the best possible experience with our products and services. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refunds

Refunds may be requested within 30 days of the purchase date, subject to the conditions outlined in this policy. To be eligible for a refund, the request must be made by the original purchaser and accompanied by proof of purchase, such as an order confirmation number or receipt.

2. Valid Reasons for Refunds

a. Unsatisfactory Product:

If you are not satisfied with the quality or functionality of our product/service, you may request a refund.

b. Technical Issues:

In the event of technical issues or difficulties accessing our product/service, a refund may be granted upon verification of the problem.

c. Unauthorized Purchase:

If you believe that your purchase was made without your consent or authorization, please contact us immediately to request a refund.

3. Non-Refundable Items

Certain products or services may be non-refundable, as indicated at the time of purchase or in our terms of service. Digital downloads, once accessed or downloaded, are generally non-refundable

4. Refund Process

To request a refund, please contact our customer support team at info@eternalapplications.com with your refund request and relevant details. Our team will review your request and may require additional information to process the refund. Refunds will be issued to the original method of payment within 14 days of approval.

5. Refund Disputes

If you disagree with our decision regarding your refund request, you may appeal the decision by providing additional information or evidence to support your case. We will review any additional information provided and make a final determination on the refund request.

6. Policy Updates

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase on our website, you acknowledge and agree to abide by the terms of this refund policy. If you have any questions or concerns regarding refunds, please contact us for assistance.